The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 7 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
Fast, Weekday Shipping by 24 Hour Courier is available to Mainland UK addresses on all items except those made to order - checkout by 9am to qualify for this service and receive your item on the next working day (Monday - Friday). We can only ship your order if we have your telephone contact number and any additional delivery instructions to pass on to the courier so please add a note at checkout so we can get your item to you as soon as possible! If you would prefer delivery on a specific date please let us know so we can arrange this for you. Made to order items will be completed and delivered within 14 days.
Our couriers are presently unable to offer timed deliveries - deliveries generally take place between 8am and 6pm, and could be as early as 7am in some instances. If you need more certainty as to the timing of your delivery we are able to offer a Next Day Before 12 Noon service - simply upgrade your shipping at checkout and we'll do the rest. If you are in any doubt, or have any questions or additional instructions regarding your delivery, please contact us - we are more than happy to help!
Yes that's no problem, simply upgrade to Saturday AM delivery at checkout.
We can deliver to any address in the United Kingdom. If you live in Northern Ireland, the Highlands or Islands please contact us prior to purchase for a quote to ship to your postcode. Deliveries to these parts of the UK often incur additional charges so will not be covered by the listed shipping cost. We may be able to offer a Global Shipping option for some of our items - please contact us for a personalised quote from our specialist antiques shipping partner.
All our items are hand finished in several coats of a quality wax polish. A wax finish naturally enhances the wood and revives and protects the original patina, however it doesn't have the same protection as a lacquered finish (the type you may find on shop bought furniture). So to keep your item in tip top condition it's advised to wax it periodically depending on the wear and tear it receives, the suggestion for a coffee table is twice a month. Only the top need be done with a clear wax according to the instructions on the product used. You may also wish to wax the whole piece every 6-12 months to maintain the finish. This will feed, hydrate and protect the wood, maintain the depth of colour and help your furniture to stay looking great!